Custom Product Policy
Woofyful products, including custom stickers, pillows, and ornaments, are personalized and custom-made from your uploaded photo. Ornaments are printed on both sides, and you can preview the front and back before ordering. Because each order is custom-made, orders are final once production begins.
When you approve your preview and check out, you're approving the design as shown, including framing, style, names, text, and, for ornaments, both sides.
Cancellations
You may cancel your order for a full refund until it enters production, which may happen shortly after purchase. To ask, email support@woofyful.com right away with your order number. Once an order has entered production, it can't be canceled.
When We Can Replace or Refund
We will review and resolve issues caused by production or fulfillment errors, including damaged items, wrong items, or confirmed print defects, for any product. In those cases, we may offer a replacement or refund.
Non-Refundable Situations
We do not offer refunds for buyer remorse, preference changes, ordering mistakes, low-resolution or incorrect photos uploaded by the customer, or other issues not caused by production or fulfillment.
Shipping Charges
All products ship free within the US. Checkout currently accepts US addresses only.
Gift Cards
Gift cards are not custom products. They don't expire, they can't be reloaded or resold, and California residents can redeem a remaining balance under $10 for cash. See our Terms of Service.
How to Request Help
Submit requests within 14 days of delivery and include your order number and clear photos of the issue. Email support@woofyful.com, and our team will review your case as quickly as possible.